Digital Product Returns & Refunds Policy

Thank you for choosing our digital 3D printing service. This Returns & Refunds Policy outlines the terms and conditions regarding returns and refunds for digital products (such as STL files) purchased on our website. By using our services, you agree to abide by these terms.

Returns:

  1. Eligibility: Due to the nature of digital products, all sales are final, and returns are not accepted once the digital product has been downloaded or accessed.
  2. File Integrity: We take measures to ensure the quality and integrity of our digital products. If you encounter any issues with the file(s) you have downloaded, please contact us for assistance.

Refunds:

  1. Refund Policy: Refunds will only be provided in the following circumstances:
    • Duplicate purchases: If you accidentally purchase the same digital product multiple times, we will issue a refund for the duplicate purchase(s).
    • Non-delivery: If you do not receive the digital product(s) you purchased due to a technical error or issue on our end, we will issue a refund.
  2. Refund Process: To request a refund, please contact our customer support team with your order details and reason for the refund request. Refunds will be processed within 3 business days to the original payment method used for the purchase.

Refund Exceptions:

  1. Change of Mind: We do not offer refunds for digital products based on change of mind or dissatisfaction with the product(s) purchased.
  2. Technical Compatibility: While we strive to ensure compatibility of our digital products with commonly used software, we cannot guarantee compatibility with all platforms or versions. Refunds will not be provided for compatibility issues.

Changes to Returns & Refunds Policy:

We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

If you have any questions or concerns regarding our Digital Product Returns & Refunds Policy, please contact us.

Thank you for choosing our digital 3D printing service!